Refund Policy

Last updated: October 18, 2026

7-day money-back guarantee: if your report doesn't feel meaningfully personalized, contact us within 7 days of receiving it for a full refund, no questions asked.

1. Who qualifies

Every Stellara report comes with the 7-day money-back guarantee. The 7 days start on the day the report arrives in your inbox. You do not need to explain or prove anything; telling us the report does not feel personal to you is enough.

2. How to ask for a refund

Email hello@mystellara.com from the address you used at checkout, or mention that address in your email. Write "Refund" in the subject line. We confirm within 24 hours.

3. When the money is back

Refunds go back to your original payment method through Stripe. Depending on your bank this takes 5-10 business days after we confirm.

4. After 7 days

Requests made more than 7 days after delivery are considered case by case.

5. A report with an error

If your report looks incomplete, ends abruptly or contains an error, we regenerate it for free instead, with a corrected version in your inbox within 24 hours. Use the support form. You can still ask for a refund within the 7 days.

6. Not delivered

Your report is delivered within 24 hours of receiving your birth details. If it has not arrived after 24 hours, check your spam folder first, then email hello@mystellara.com.

This page summarises section 5 of our Terms of Service. Stellara, Rogier van Leefdaelstraat 6, 5751 MN Deurne, the Netherlands.